Refund & Cancellation policy

REFUND CANCELLATION POLICIES

At Amber Cabs Vadodara, we strive to provide transparent and fair refund and cancellation policies to ensure the best experience for our customers. Please review the following policies regarding refunds and cancellations for bookings made through our taxi software platform:

1. Refund Policy:

• Full Refund: We offer a full refund for cancellations made within a specified time frame before the scheduled pickup time. The exact cancellation window may vary depending on the type of booking and applicable terms.

• Partial Refund: In some cases, a partial refund may be issued for cancellations made after the specified cancellation window or for unused portions of a booked service.

• Refund Processing: Refunds are typically processed within a certain number of business days and credited back to the original payment method used for the booking.

2. Cancellation Policy:

• Cancellation Window: Customers are required to cancel their bookings within a specified time frame before the scheduled pickup time to avoid cancellation fees. The exact cancellation window may vary depending on the type of booking and applicable terms.

• Cancellation Fees: A cancellation fee may be applied for cancellations made outside of the specified cancellation window or for no-shows. The amount of the cancellation fee may vary depending on the circumstances and the type of booking.

• Cancellation Process: Customers can cancel their bookings through our taxi software platform or by contacting our customer support team. Please provide the necessary booking details to facilitate the cancellation process.

3. Exceptions and Special Circumstances:

• Force Majeure: In cases of unforeseen circumstances such as natural disasters, extreme weather conditions, or other events beyond our control, we may waive cancellation fees or offer alternative arrangements.

• Emergency Cancellations: We understand that emergencies can arise, and we may accommodate cancellations in such cases with appropriate documentation or verification.

4. Communication and Notification:

• Customers are encouraged to notify us as soon as possible if they need to cancel or modify their bookings. Timely communication helps us better manage our resources and accommodate other customers' needs.

5. Review of Policies:

• We reserve the right to review and update our refund and cancellation policies periodically to ensure they align with our commitment to customer satisfaction and operational efficiency.